{"version":"1.0","type":"video","title":"Introduction to Customer Relationship Management (CRM) Dr. Nancy Rauseo","author_name":"Mark Masloski","provider_name":"Edpuzzle","provider_url":"https://edpuzzle.com","thumbnail_url":"https://i.ytimg.com/vi/3JqgiLRhYHw/mqdefault.jpg","html":"<iframe src='https://edpuzzle.com/embed/media/5d0ff14761e65640919cee72' width='470' height='402' frameborder='0' allowfullscreen></iframe>","width":470,"height":402}